At Maltez Discount, we are committed to processing and delivering your premium pet toys as quickly and securely as possible. This Shipping Policy outlines our order processing times, shipping rates, and delivery expectations for all our valued customers.
Order Processing & Cut-off Time
- Order Cut-off Time: 5:00 PM (EST)
- Handling Time: 0 – 1 Business Days (Monday – Friday)
All orders placed before 5:00 PM EST on a regular business day will begin processing on the same day. Orders placed after 5:00 PM EST, or on weekends and public holidays, will begin processing on the next business day.
Shipping Rates & Transit Time
We believe in clear and transparent pricing with no hidden fees at checkout. Once your order has been processed and dispatched from our facility, the estimated delivery time is as follows:
- Transit Time: 1 – 3 Business Days (Monday – Friday)
| Order Total | Estimated Transit Time | Shipping Cost |
| Under $100.00 | 1 – 3 Business Days | $5.99 (Flat Rate) |
| $100.00 and above | 1 – 3 Business Days | Free Shipping |
Order Tracking
As soon as your order is shipped, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active on the carrier’s tracking portal.
Shipping Destinations
Currently, Maltez Discount ships strictly within the United States. We do not offer international shipping at this time.
Lost, Stolen, or Damaged Packages
We take great care in packaging our heavy-duty dog toys. However, if your package arrives damaged, or if it is lost in transit, please contact our support team immediately. We will work diligently with the shipping carrier to resolve the issue and ensure you receive your items.
Contact Us
If you have any questions or need further clarification regarding our shipping practices, please reach out to us:
- Email: support@maltezdiscount.shop
- Phone: +1 305-633-3584
- Address: 2490 NW 20th St, Miami, FL 33142, United States